Terms of Use - Privacy Policy

Welcome to the website www.traderetail.gr. The access and use of the website are governed by the following terms of use, which are mandatory and apply to all transactions made through this website. Please read them carefully and make sure you understand them and agree with them before any transaction.

Owner and operator of this website is TRADE UP A.E.
The headquarters of the company is located at 181 Irini and Filias Street, Heraklion, 71500. With Tax Identification Number: 998863011, Tax Office: Heraklion and G.E.M.I .: 077765727000.
You can contact us at eshop@traderetail.gr or at 2810 262075.

TERMS

TRADE UP A.E may from time to time modify certain provisions of the general terms and conditions and undertakes to update this text for any change or addition to the terms. The user has the obligation to refer to them every time he visits the website. If it does not agree, in part or in whole, with the content of the terms of use, we recommend that you do not use its services. By registering on the website, the user declares that he fully accepts the general terms of use.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS - TRADEMARKS
The content and information contained on the website www.traderetail.gr including the logo, images, photographs, graphics, drawings, texts and services provided, are subject to the copyright provisions. It is prohibited to modify, distribute or republish this website for any reason. The user may visit the website only for personal use and not for business or commercial purposes.

LIMITATION OF LIABILITY
The content and information contained in the website www.traderetail.gr may contain errors (typographical, numerical, etc.) that can not be predicted or have occurred unintentionally or due to interruption of the operation of the website, for which errors TRADE UP SA does not bear any responsibility. TRADE UP A.E cannot guarantee that this website, all its content or the server that hosts it, does not contain viruses that may harm the user's computer. We recommend that all Internet users have a recently updated antivirus program installed.
TRADE UP A.E has made every effort to display with the utmost accuracy the products available from it. However, because the final view depends (and) on the screen and the user's computer, there may be a difference from the actual product image, for which TRADE UP A.E is not responsible.
TRADE UP A.E does not guarantee that the pages, services, options and contents will be provided without interruption or without errors. Also, TRADE UP A.E does not guarantee that the same or the servers (servers) through which it is made available to users / members, do not contain "viruses" or other harmful components. TRADE UP A.E does not guarantee in any case the correctness, completeness or availability of the contents, pages, services, options or their results.

CUSTOMER DATA COMPLETION FORM
Your personal data is used by our company exclusively for the purpose of executing contracts with our customers and for their easier service. They are not disclosed to any third party in any way. Our company has complied with the General Data Protection Regulation (GDPR). If you wish us to send you electronically information about offers, promotions and new product arrivals you can register from the Newsletter field at the bottom of the eshop or select the option "I want to be informed about news & offers of traderetail.gr". The field is mentioned on the page "Login | Registration "in the form for new user registration. It also refers to the registered member of traderetail.gr in the Account Information in the field Email Updates. By selecting "I want to be informed about news & offers of traderetail.gr" you declare your consent for the information to be sent via e-mail. If you have previously selected this option and want to undo it and you are a member of the traderetail.gr website from the Account Information page, in the Email Updates field you can un-select the option "I want to be informed about news & offers of traderetail.gr» And his appeal will take place.

NEWSLETTER
In order for our company to inform you, electronically, about the information, offers, promotions and new products, you give your consent to be sent to you, periodically, informative e-mail - newsletter. Your personal data is used and processed only for the purpose of your information. At any time you can unsubscribe from the list of recipients of our newsletter by clicking on the option "Unsubscribe from the list of recipients". The transcript from Newletter is in the email that you send at the end of the information material and has the following text "You are receiving this email because you have subscribed to the list of updates of traderetail.gr. If you do not want to learn our news and receive discounts and offers, click here. " By clicking here, your deletion from the Newsletter is done automatically. Our company adheres to the principles and implements the provisions of the General Data Protection Regulation (GDPR).

GENERAL PRINCIPLES
The visitor / user is responsible for accessing the services of the website www.traderetail.gr and the relevant access may require the payment of fees to third parties (eg internet service providers, charge for time spent on the internet). The visitor / user is solely responsible for paying the relevant fees. Also, the visitor / user is solely responsible for his personal equipment with the necessary technological means that allow him to access the services of the website www.traderetail.gr.

REGISTRATION
If the visitor / user wishes to subscribe to the service / services of the website www.traderetail.gr agrees to: a) provide true, accurate, valid and complete information about the information requested by the website www.traderetail.gr in the relevant requests for access to its contents / services and b) maintains and diligently updates its registration data in order to maintain true, accurate, valid, up-to-date and complete information.

MEMBER ACCOUNT
The website www.traderetail.gr provides its users with member services, upon acceptance of the terms of use of the website and completion of the registration process of their data. Members remain solely responsible for all operations carried out under their personal password, username and generally their useraccount account. Members agree to immediately notify TRADE UP A.E of any unauthorized use of their account and any occurring and / or possible breach of security.
Also, members are solely responsible for the careful use of their account and their formal exit from their account at the end of each use (Logout). TRADE UP A.E is not responsible for any damage or loss arising from the inability of members to respect and follow this clause. Once the account is created, it cannot be deleted.

START-TERMINATION OF SERVICES
TRADE UP A.E reserves the right to modify and / or temporarily or permanently suspend part or all of the services of the website www.traderetail.gr with or without notice to users / members.

The user / member understands and accepts that TRADE UP SA reserves the exclusive right to terminate the use of his / her passwords / services and / or to discontinue the distribution of his / her content to users / members who he / she believes have violate the letter and spirit of these terms of use.

RETURN RIGHT
You can return a product with your statement addressed to the company TRADE UP SA, 181 Irini kai Filias, Heraklion, tel. 71500 or by calling the Customer Service Department at 2810 262075, your decision within 14 calendar days of receipt product by you or a third party you indicate.

TRANSACTION SECURITY
TRADE UP A.E recognizes the importance of the issue of security of electronic transactions and has taken all the necessary measures, with the most modern and advanced methods, in order to ensure the maximum possible security. All information relating to users' personal information is kept confidential.

Ensure that only authorized employees have access to transaction information and only when necessary, e.g. for processing orders. Otherwise TRADE UP A.E undertakes not to disclose the details of the customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or a decision of another public authority.

Ensure that only authorized employees have access to transaction information and only when necessary, e.g. for processing orders. Otherwise TRADE UP A.E undertakes not to disclose the details of the customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or a decision of another public authority.

MODIFY TERMS
Traderetail.gr, reserves the right to modify or renew the terms and conditions of transactions and undertakes the obligation to update this text for any change or addition to the terms.

APPLICABLE LAW
All transactions made through www.traderetail.gr are governed by International and European law governing matters relating to electronic commerce, as well as the Law on Consumer Protection (Law 2251/1994) governing matters relating to distance sales.

APPLICABLE LAW - COMPETENT COURTS
These Terms of Use are governed by Greek law. Any dispute from the present is submitted to the exclusive jurisdiction of the Courts of Heraklion, Crete. In case the User or the Customer uses the Online Store from a third country, they are obliged to comply with the legislation of that country.

"According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution procedure is now provided in its entirety. of the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available here.

YOUR RIGHTS
According to Regulation 2016/679 of the European Union for the protection of individuals with regard to the processing of personal data and for the free movement of data, you have, inter alia, the following rights:

  • Access, to be informed by us what data we have collected from you, for what purpose we have collected it, for how long we will keep it and the recipients that it may be transmitted, etc.
  • Correction, ask us to correct or supplement any incomplete or incorrect information we hold about you.
  • Restriction and opposition to processing, ask us to restrict or even discontinue the processing of your personal data if you believe that the information we have collected and retained is inaccurate or if you no longer wish to receive informational and promotional messages about our products.
  • Portability, ask us to make a copy of your data that we hold and / or to transfer it to another processor on your behalf.
  • Deletion, ask us to delete your personal data, ie data and information we hold, if you want to withdraw your consent to keep and process them from us, in accordance with the above and of course if your data is processed illegally in violation of the regulation on the Protection of Personal Data.

Period of time: We will try to satisfy your request within 30 calendar days. However, the deadline may be extended for specific reasons related to the specific legal right or the complexity of your request.

Restriction of access: In some cases we may not be able to provide access to all or some of your personal data under the law. If we deny your request for access, we will inform you of the reason for this denial.

Non-recognition: In some cases, we may not be able to retrieve your personal information because of the identities you provide in your application.
In such cases, where we cannot identify you as the subject of the data, we are unable to comply with your request to enforce your legal rights as described in this article, unless you provide us with additional information that allows you to be identified.

If you wish to exercise your rights you can contact the Personal Data Protection Officer (DPO) of "TRADE UP A.E." via e-mail to eshop@traderetail.gr or by phone +30 2810 262075.